Bigger isn’t Better, Better is Better with Brad Giles

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“I believe as the leadership team goes, so goes the rest of the company. So if you don't have that consistent and significant sustainable growth, you've got some work to do.” — Mike Goldman

Brad Giles is a seasoned leadership coach, author, and founder of Evolution Partners, where he specializes in helping owner-led businesses build enduring, great companies. He is the author of Made to Thrive, Onboarded, Onboarded for Managers, and the upcoming Bigger Isn’t Better, Better Is Better. Brad also hosts The Evolution Partners Podcast and, based in Australia, works with clients across both Australia and New Zealand.

The Most Important Characteristic of a Great Leadership Team

  • Brad’s answer: Soul.
  • Inspired by Bo Burlingham’s concept of “mojo” in Small Giants.
  • “Soul” means caring about people in the totality of their lives.
  • Owner-led companies have the advantage of creating soul, unlike large corporations where relationships are too distant.

Bigger Isn’t Always Better

  • Many entrepreneurs equate growth with success, driven by:
    • Ego – desire for recognition or to prove doubters wrong.
    • Societal norms – bigger is revered in business media and culture.
    • DNA & psychology – innate risk-taking and ambition.
  • Growth can lead to complexity, stress, reduced cash flow, less freedom, and personal unhappiness.
  • The alternative: focus on compounding improvements in four areas—team, customers, offering, and financials—leading to sustainable growth and a better life.

Defining a Better Business

A better business:

  1. Inspires its people.
  2. Earns customer loyalty.
  3. Focuses on what it can be the best at.
  4. Is financially strong.
  5. Doesn’t drain the owner’s energy.

Discipline vs. Patience

  • Brad’s 2×2 matrix categorizes owners by discipline and patience:
    • Impulsive Risk Taker (low discipline, low patience).
    • Measured Optimist (low discipline, high patience).
    • Goal: become a Strategic Executor (high discipline, high patience).
  • Patience is about staying focused on long-term strategic goals—not tolerating poor performance.
  • Accountability remains essential: coach up or exit underperformers.

The Better Team Flywheel vs. Doom Loop

Doom Loop (bigger is better mindset):

  • Hire B & C players to fill roles quickly.
  • Build dysfunctional teams.
  • Focus on low-impact work.
  • Achieve poor results.
  • Push for aggressive growth to “fix” problems → repeat.

Flywheel (better is better mindset):

  • Select passionate A players.
  • Build high-performing, soulful teams.
  • Increase efficiency and high-impact work.
  • Achieve outstanding results.
  • Enhance reputation → attract more A players → repeat.

Planning Without the Bigger Trap

  • Revenue goals are fine, but they shouldn’t be the headline.
  • Start with better—better team, customers, offering, financials—then let growth follow.
  • Tie business goals to personal values, like freedom and lifestyle design.

A Better Life by Design

For owner-led businesses, business and life are interconnected.
Brad’s framework:

  • Better health.
  • Better wealth.
  • Better happiness.
  • Better wisdom.
  • Strong family relationships.

About Brad’s Work

  • Runs a small, high-quality coaching practice—a “coaching centre of excellence.”
  • Works exclusively on strategic planning and coaching for owner-led companies.
  • More at evolutionpartners.com.au and on The Evolution Partners Podcast.

Thanks for listening!

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