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Building a Customer-Centric Culture with Dan Gingiss

In this episode of The Better Leadership Team Show, I dive deep into building a customer-centric culture with Dan Gingiss, an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage.

Filling the Culture Gap with Brett Hoogeveen

Brett Hoogeveen is the co-founder of BetterCulture and Mindset LLC, two prominent leadership development and consulting firms with clients spanning from entrepreneurial startups to Fortune 500 companies.  An international speaker, coach, consultant, and trainer, Brett focuses on providing practical advice on leadership and culture that produces better leaders, better teams, and better businesses.

Growing Starbucks and Servant Leadership with Howard Behar

In this episode of the Better Leadership Team Show, I welcome Howard  Behar. His career in business spans over 50 years, all in consumer-oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years, where he led both the domestic business, as President of North America and was the founding President of Starbucks International. During his tenure, he participated in the growth of the company from 28 stores to over 15,000 stores spanning five continents. He served on the Starbucks Board of Directors for 12 years before retiring.

In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound bale of hay shattered his neck, leaving him a quadriplegic. But Chad’s dreams were not paralyzed that day—he became an example of what is possible.

Building a Brand Culture From the Inside Out with Pam Nemec

In this episode of the Better Leadership Team Show, I welcome Pam Nemec. She is a brand culture expert and speaker. Her thought leadership around Brand Culture via HR and Brand Communications has led to recruiting, retaining, and caring for over 50,000 employees and connecting with millions of customers over the course of her 20-year career, where she ultimately led HR, Brand Communications, and Culture for Whataburger, a multi-billion-dollar restaurant brand.

How to Find Superstars

In this episode of Mike on the Mic, I’ll focus on the common challenge of finding and attracting good people in today’s workforce. I’ll discuss the importance of surrounding yourself with the right individuals in both your work and personal life and explore how this can impact your success as a leader.

Are You Surrounding Yourself With the Right People?

On this Mike on the Mic episode, I’ll step into the concept of your neighborhood – not just in terms of physical location but mainly the people you surround yourself with. I explore the impact that your business neighborhood, family neighborhood, social neighborhood, and local community neighborhood can have on your life.

Never Lose an Employee Again with Joey Coleman

On this episode of The Better Leadership Team Show, I have the honor of bringing on a friend and amazing business consultant, Joey Coleman, a globally recognized customer and employee retention expert.

10 Ways to Improve Talent Density

On this Mike on the Mic episode, I’ll be diving into the concept of “talent density,” which is measured by the Talent Density Indicator (TDI), a critical leading indicator of success, reflecting the strength of your organization’s talent.

Dealing With Underperformers

In this Mike on the Mic episode,  I delve into a topic of utmost importance for CEOs and leaders–  the importance of enhancing talent within your team.